Register a return
Fill out our return form and we will get back to you with a shipping label.
Return terms:
- 30-day return policy.
- The product must be unused and in its original packaging.
- Heavy goods must be returned on a pallet.
- Tiles must be returned in dry, clean, unopened packaging.
- Return shipping costs apply.
- Refunds within 30 days. Shipping costs are not refunded.
- The right of withdrawal does not apply to timber or custom-made products.
- If a return is not approved, a price deduction will be applied
Click here to read more about our full return terms
Frequently asked questions about returns can be found further down this page.
Frequently asked questions about returns
Yes, timber and specially ordered products, such as custom-made items, special alloys, and broken colors, are excluded from the right of withdrawal.
You also cannot return assembled or painted products.
You also cannot return assembled or painted products.
Tiles and clinkers can be returned if they are in saleable condition, i.e. in intact, dry, clean, and unbroken original packaging. The right of return does not apply to tiles and clinkers ordered on request. Customer service must approve your return of tiles and clinkers before you return them.
You can also return tiles and clinker bricks to our collection warehouse at Västbergavägen 43 in Hägersten. Returns will be inspected on site. Refunds will only be issued once the return has been processed at the warehouse and will be made using the same payment method used for the order.
Handling returns for tiles and clinker may take a little longer.
Tiles and clinker bricks cannot be returned to our store at Karlavägen 7, Stockholm.
You can also return tiles and clinker bricks to our collection warehouse at Västbergavägen 43 in Hägersten. Returns will be inspected on site. Refunds will only be issued once the return has been processed at the warehouse and will be made using the same payment method used for the order.
Handling returns for tiles and clinker may take a little longer.
Tiles and clinker bricks cannot be returned to our store at Karlavägen 7, Stockholm.
Once your return has arrived at our warehouse, we reserve a processing time of up to 10 business days to inspect the condition of the product and register the products.
Refunds are normally processed within 7-14 business days after we have received and approved the return. Please note that the cost of return shipping will be deducted from your refund.
Refunds are always made to the same payment card used when you completed your purchase. If you paid by invoice, we will refund your money to the bank account you have linked for refunds.
Refunds are normally processed within 7-14 business days after we have received and approved the return. Please note that the cost of return shipping will be deducted from your refund.
Refunds are always made to the same payment card used when you completed your purchase. If you paid by invoice, we will refund your money to the bank account you have linked for refunds.
You can return items directly to our store at Karlavägen 7 in Stockholm (only smaller items, i.e. not wood, bathroom porcelain, tiles, etc.) or to our warehouse at Västbergavägen 43, Hägersten.